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Most helpful topics:

  •   What’s My Account?

    Once you have registered, you can access your account at any time by clicking on the My Account link at the top of the page. There you can change your preferences, update your payment information and address book, track your orders and manage your account password.

  •  How can I check whether an item is in stock?

    Stock availibility is shown in the product listing and details for each item.

  •  What is your return policy?

    Gordian is unable to provide refunds for any RSMeans Data Online products, eBooks, or CDs. If you need assistance with your purchase please contact us using our Contact Us form.

    If you decide to return or exchange an RSMeans Data book, follow the instructions on the packing slip that came with your order. If you cannot locate your packing slip, visit your My Account page and locate the section for Order History. Have the order history for the items in question when you contact Customer Service. 

    Gordian reserves all rights to refuse or deny any individual's attendance at, or participation in, its seminars for any reason whatsoever, including without limitation as a result of the individual's affiliation or suspected affiliation with any competitor of Gordian.  If Gordian determines that an individual should not attend or participate in a seminar after such individual has paid to attend or participate in the seminar, the individual's payment will be refunded.

  •  When will my order be delivered?

    Standard delivery orders received before 8 a.m. EST will ship out that day, depending on the availability of the items. Orders received after 8 a.m. will begin to be processed the following business day, and are shipped thereafter according to the chosen shipping method.

  •  How are Assembly prices generated?

    Assembly prices are comprised of unit prices from the RSMeans database. Some of our hardcopy books have a System Components table under the illustration, which shows a representation of what is included in the system and the quantity and unit of these components. This list of components is usually for the item on the first line of the following cost table. As the sizes or types in the cost table vary, so do the actual components sizes and quantities. 

See more topics in our FAQ section