eBook FAQs & Information

How long will I have access to my eBook once I purchase?
You will have access to the title for 12 months from the purchase date. To extend this, please purchase a new title.

What are your refund and return policies?
Please confirm all purchases before you complete them as we are unable to provide refunds for digital content. If you need assistance with your purchase, please contact us using our Contact Us form or by calling Customer Support at 800.448.8182.
 
Can I read my eBooks offline?
Yes. Electronic data sets that are DRM protected are readable offline on a computer using the free software Adobe Digital Editions. Offline content may also be read using any eReader compatible device. See our eReader Hardware Guide for more details.
 
What is Adobe Digital Editions? Is it safe to download?
eBooks that are copy-protected with DRM must be downloaded and read using Adobe Digital Editions or software that is compatible with Adobe DRM. Adobe Digital Editions software offers an engaging way to view and manage eBooks and other digital publications. Use it to download and purchase digital content, which can read both online and offline. You must register your Adobe Digital Editions account in order to ready our DRM protected content.
 
Do I have to pay sales tax on my purchase?
Yes. In accordance with applicable law, we collect tax in all states. Sales tax is applied to the total amount of the order and is based on the shipment’s destination state and local sales tax rates. Applicable sale tax is charged for electronically delivered products where required by local law. These items are considered to be “shipped” to the address that your order was billed to.
 
How can I access my eBook?

Step 1
Create an Adobe ID
If you do not already have an Adobe ID, create one here. You will need an Adobe ID in order to access your eBook.

Step 2
Download a reader app
Based on your device, download the appropriate reader app before accessing your eBook. The eBook is copy-protected and must be downloaded and read using Adobe Digital Editions or software that is compatible with Adobe DRM.

For Computer:
Adobe Digital Edition
http://www.adobe.com/solutions/ebook/digital-editions/download.html
Need help downloading Adobe Digital Edition on your computer? View these how-to instructions.
 
For an iOS Tablet or Smartphone:
Adobe Digital Edition
http://www.adobe.com/solutions/ebook/digital-editions/download.html
Need help downloading Adobe Digital Edition on your iOS tablet or smartphone? View these how-to instructions.

Bluefire Reader
Need help downloading the Bluefire Reader app on your iOS tablet or smartphone? View these how-to instructions.
 
For an Android Tablet or Smartphone:
Aldiko Book Reader
Need help downloading the Aldiko Book Reader on your Android device? View these FAQs and instructions.
 
Step 3
Access your eBook
You will have received an email after your purchase which provides instructions on how to access your eBook along with the link to your eBook DRM file. Click the link to your eBook DRM file in the email.
PLEASE NOTE: This link will deactivate in 24 hours and/or after downloading the files. If you need to download the files again, login at http://rsmeans.directfrompublisher.com/user and visit the “My Account” section of the site. If you need assistance, please visit our support page or contact us.